Help library
Gas fireplace troubleshooting, in plain English
Safe things you can check yourself, what the beeps and blinks mean, and when it's time to get a tech on video.
Common problems
Pilot won't light
Clicking but no flame, or no spark at all. The usual causes, in order.
Read the guidePilot lights, then goes out
It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
Read the guidePilot is lit, burner won't come on
The pilot's burning but the main flame never comes up.
Read the guideThermocouple vs. thermopile
Two small parts that cause a lot of no-heat calls, and how techs test them.
Read the guideRemote not working
Batteries, switch position, then re-pairing. Steps from the manufacturers.
Read the guideHeat & Glo IntelliFire blink codes
What 3 red / 1 green and other light patterns mean on IntelliFire controls.
Read the guideValor fireplace beeping
Rapid beeps, one long beep, one beep and no motor: Valor's own guide.
Read the guideNapoleon fireplace beeping
Three beeps and a red/green light usually mean the module locked out.
Read the guideThese guides cover safe checks a homeowner can do and explain what the manufacturer's own documents say. Always follow your owner's manual and the lighting instructions on your fireplace. Anything involving gas connections, gas pressure or gas valve parts is a job for a qualified technician.
Need someone on site instead? Find a local pro.