Manuals & error codes
Fireplace manuals and error codes
Pick your brand and model to find the official manual and what its codes mean.
Napoleon
Find your Napoleon gas, electric or wood fireplace, insert or stove and open the official manual on Napoleon's site. Plus troubleshooting pages for Napoleon error codes. All Napoleon manuals and error codes
Napoleon Altitude X
What the red flashes on a Napoleon Altitude X 36/42 (Proflame 2) mean, the safe things to try, when to call a tech, and links to the official manuals.
Open the pageNapoleon Ascent 30
Common problems with the Napoleon Ascent 30 (B30) gas fireplace, when to call a tech, and a link to the official Napoleon manual.
Open the pageNapoleon Ascent 36
Common problems with the Napoleon Ascent 36 (B36-1) gas fireplace, when to call a tech, and a link to the official Napoleon manual.
Open the pageNapoleon Ascent Linear
Common problems with Napoleon Ascent Linear 36/42/46/56/76 gas fireplaces, when to call a tech, and a link to the official Napoleon manual.
Open the pageNapoleon Ascent Linear Premium
What the red flashes on a Napoleon Ascent Linear Premium (BLX/BLP, Proflame 2) mean, the safe things to try, when to call a tech, and links to the official manuals.
Open the pageNapoleon Ascent Multi-View
Common problems with the Napoleon Ascent Multi-View peninsula and see-through gas fireplace, when to call a tech, and a link to the official Napoleon manual.
Open the pageNapoleon Astound Built-In
What the OH, E-1, E-2, E-3 and WIN codes on a Napoleon Astound Built-In 50/62/74/96 electric fireplace mean, safe things to try, when to call a tech, and the official manual.
Open the pageNapoleon Astound FlexMount
What the OH, E-1, E-2, E-3 and WIN codes on a Napoleon Astound FlexMount 50/62/74 electric fireplace mean, safe things to try, when to call a tech, and the official manual.
Open the pageNapoleon Astound SlimMount
What the OH, E-1, E-2 and E-3 codes on a Napoleon Astound SlimMount 42/50/62/74 electric fireplace mean, safe things to try, when to call a tech, and the official manual.
Open the pageNapoleon Elevation X
Common problems with Napoleon Elevation X 36/42 gas fireplaces, when to call a tech, and a link to the official Napoleon manual.
Open the pageNapoleon High Definition 81
Common problems with the Napoleon High Definition 81 (HD81) gas fireplace, when to call a tech, and a link to the official Napoleon manual.
Open the pageNapoleon Luminex 65 LCD
What the OH, E-1, E-2, E11 and E25 to E29 codes on a Napoleon Luminex 65 LCD electric fireplace mean, safe things to try, when to call a tech, and the official manual.
Open the pageNapoleon Luxuria
Common problems with Napoleon Luxuria 38/50/62/74 and See Through gas fireplaces, when to call a tech, and a link to the official Napoleon manual.
Open the pageNapoleon Tall Bay Luxuria
Common problems with Napoleon Tall Bay Luxuria 50/62 gas fireplaces, when to call a tech, and a link to the official Napoleon manual.
Open the pageNapoleon Tall Linear Vector
Common problems with Napoleon Tall Linear Vector 50/62/74 gas fireplaces, including Luminous Logs and see-through versions, when to call a tech, and the official manuals.
Open the pageNapoleon Vector
Common problems with Napoleon Vector 38/50/62/74 and See Through gas fireplaces, when to call a tech, and a link to the official Napoleon manual.
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