Legal
Terms of Service
PLACEHOLDER — have an attorney review before launch. Effective: [EFFECTIVE DATE]
Informational guidance
Video calls provide remote guidance only and are not a substitute for an on-site inspection or repair by a qualified, licensed technician. You are responsible for deciding whether to perform any work.
Gas safety
Do not light anything, flip switches, or use your phone inside. Get everyone out of the home, then call your gas utility's emergency line or 911 from outside. A video call is never a substitute for emergency service.
Bookings & payments
Calls are booked and paid in advance and last up to 30 minutes. You're paying for expert time; results depend on the equipment. [CANCELLATION / NO-SHOW / REFUND POLICY: ATTORNEY TO DRAFT]
Independent contractors
Contractors in our network are independent businesses, not employees or agents of Fireplace Helpline. [LIABILITY DISCLAIMER]
Parts
[PARTS RETURNS / WARRANTY TERMS]
Limitation of liability
[ATTORNEY TO DRAFT]
Governing law
[STATE]