Legal
Privacy Policy
PLACEHOLDER — have an attorney review before launch. Effective: [EFFECTIVE DATE]
Who we are
Fireplace Helpline is operated by Fireplace Helpline.
Information we collect
Contact details, ZIP code, equipment details, problem descriptions, photos you upload or email to us, booking and payment status, and basic analytics. Appointments and payments are handled by Square; we never see or store your full card number.
Service providers
We use Square (appointment scheduling and payment processing) and Cloudflare (website hosting and form/email delivery). These providers process your information under their own privacy policies. [ATTORNEY TO CONFIRM PROCESSOR LIST]
How we use it
To provide video calls, match you with contractors (only with your consent), fulfil part requests, send booking confirmations and service messages, and improve our service.
Sharing with contractors
If you submit a Find a Pro request, your request details and contact info are shared with independent contractors in your area. [DESCRIBE LEAD SALE / SHARING TERMS]
SMS & email
[TCPA / SMS CONSENT LANGUAGE + OPT-OUT INSTRUCTIONS]
Your choices & rights
[CCPA / STATE PRIVACY RIGHTS, DATA DELETION REQUESTS]
Contact
Questions: [email protected]