Fireplace help for Austin-area homeowners

Last updated November 2, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the Austin area

• Texas Gas Service: 800-959-5325, or 911. Texas Gas Service says to leave the area immediately, then call 911 and its emergency line. Don't flip a light switch, ring a doorbell, light a match or use your phone near the leak.

Parts of the Austin area get gas from a different company. If Texas Gas Service isn't on your gas bill, use the emergency number on your bill. If your gas comes from a tank, see the propane section below.

How Fireplace Helpline works in the Austin area

We're a video service, not a local shop, and we don't have an office in the Austin area. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Electric leads, gas fireplaces still common

51% of Texas homes heat mainly with electricity and 42% with natural gas (EIA, 2020), so many Austin-area homes pair a heat pump with a gas fireplace or log set that only runs on the coldest nights. Down I-35, see San Antonio; up north, Dallas-Fort Worth.

After an ice storm, don't turn the meter back on

Texas Gas Service says snow and ice raise the chance of damage to gas meters and regulators, and to keep the exhaust and combustion-air vents of gas appliances clear so carbon monoxide can't get into the house. If your meter was turned off or service was interrupted in a storm, don't turn it back on yourself: only a company technician can, and they check visible, accessible gas appliances before restoring service. Once the gas is back, if the fireplace still won't light, a tech can walk you through your model's relight steps by video.

The piping past the meter is yours

Texas Gas Service maintains the line from its main to your meter. It says everything after that, including house piping, yard piping, appliances and appliance connectors, is the customer's to maintain. That covers the gas line to a fireplace or an outdoor fire feature, and it recommends vents and flues stay intact and unblocked and that homes have a carbon monoxide detector.

Propane fireplace in the Austin area?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Texas, 2% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Electric fireplaces in Austin homes

In Austin's newer condos and in builds out toward Round Rock, Cedar Park and Pflugerville, the fireplace is often electric, and we help with those by video too. Start with the safe checks: plug it straight into a wall outlet (no extension cord), check the breaker or GFCI, put fresh batteries in the remote, and if it shut off on its own, let it cool and use the reset in the manual. Anything inside the unit is for a qualified service person, so we'll never ask you to open it or touch wiring. See electric fireplace won't turn on.

Austin fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Electric fireplace won't turn on: No power, no heat, or it shut itself off. The safe checks manufacturers list, in order.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.
• Need a replacement part? Send us your model and serial, and a tech matches the exact gas, propane or electric fireplace part.

Common questions

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