Fireplace help for San Antonio-area homes

Last updated November 2, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the San Antonio area

• CPS Energy (San Antonio gas): 210-353-4357, or 911. CPS Energy says to get out of the house immediately, leave the door open on the way out, and from another location call 911 and its gas emergency line, 210-353-HELP (4357). Don't switch lights, use a phone or flashlight, or open the garage door near the leak.

Some towns around San Antonio get gas from a different company. If CPS Energy isn't on your gas bill, use the emergency number on your bill. If your gas comes from a tank, see the propane section below.

How Fireplace Helpline works in the San Antonio area

We're a video service, not a local shop, and we don't have an office in the San Antonio area. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Electric heat, gas for the glow

51% of Texas homes heat mainly with electricity and 42% with natural gas (EIA, 2020). Around San Antonio that usually means a heat pump or electric furnace does the heating while a gas log set gets lit for the holidays or a cold front, so a pilot that sat all summer is the most common first-night problem. Up I-35, see Austin; on the coast, Houston.

CPS Energy lights pilots, but not on faulty equipment

CPS Energy offers a paid service to light and adjust pilots on natural gas appliances, water heaters and furnaces. It says it won't light a pilot if there's a heavy buildup of dust or the equipment is faulty, that fixing those is the owner's responsibility, and that maintenance has to be scheduled with a private licensed contractor. If your fireplace pilot won't light or won't stay lit, a tech can help you find out by video whether it's a lighting-step problem, a dirty pilot or a failed part before you book anyone.

Gas lines run under much of the city

CPS Energy says it delivers natural gas to more than 400,000 customers through over 6,200 miles of underground pipeline, so even homes that don't use gas may have a line nearby. It also recommends a carbon monoxide detector near where your family sleeps, with the batteries checked each spring and fall when the clocks change, and keeping vents and chimneys clear, which applies to any vented gas fireplace.

Propane fireplace in the San Antonio area?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Texas, 2% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Electric fireplaces around San Antonio

With electricity heating most Texas homes (EIA, 2020), plenty of San Antonio living rooms have an electric fireplace or a TV-wall insert instead of a gas line, and we help with those by video too. A tech goes through the safe checks with you: the cord plugged straight into a working wall outlet (no extension cord or power strip), the breaker or GFCI not tripped, fresh remote batteries, and the maker's reset after a cool-down if the unit shut itself off. We'll never ask you to open the unit or touch wiring. See electric fireplace won't turn on.

San Antonio fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Electric fireplace won't turn on: No power, no heat, or it shut itself off. The safe checks manufacturers list, in order.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.
• Need a replacement part? Send us your model and serial, and a tech matches the exact gas, propane or electric fireplace part.

Common questions

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