Fireplace help for Dallas-Fort Worth homeowners

Last updated October 23, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in Dallas-Fort Worth

• Atmos Energy: 866-322-8667, or 911. Atmos Energy says to leave the area immediately, then call 911 and its 24-hour line from a safe distance. It sends a trained technician to investigate at no cost.
• CoServ Gas: 844-330-0763, or 911. CoServ Gas serves parts of Denton, Collin, Kaufman and Tarrant counties. Leave first, call 911, then its 24/7 gas emergency line, and don't go back until it's declared safe.

Not sure which company delivers your gas? Use the emergency number on your gas bill.

How Fireplace Helpline works in Dallas-Fort Worth

We're a video service, not a local shop, and we don't have an office in Dallas-Fort Worth. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Electric leads, gas close behind

51% of Texas homes heat mainly with electricity and 42% with natural gas (EIA, 2020), so plenty of DFW homes pair an electric heat pump or furnace with a gas fireplace or gas log set.

The gas line on your side of the meter is yours

Atmos Energy says that in Texas, as in most of the states it serves, you're responsible for the gas piping from its meter to your appliances, including buried lines. It doesn't maintain lines past the meter, and it suggests having buried piping inspected periodically by a licensed plumber or qualified contractor, since unmaintained piping can corrode and leak. That matters if a line runs underground to an outdoor fire pit or a detached room with gas logs.

Two gas utilities in one metro

Most of the metro is Atmos Energy territory, but CoServ Gas serves more than 174,000 gas meters in Denton, Collin, Kaufman and Tarrant counties, so some homes in fast-growing suburbs north of Dallas have CoServ on the bill instead. Each has its own emergency line, listed above.

Propane fireplace in Dallas-Fort Worth?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Texas, 2% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Electric fireplaces in Dallas-Fort Worth

Electricity is the top home-heating fuel in Texas (EIA, 2020), and an electric fireplace or insert is common in DFW homes without a gas line to the living room. We help with those by video. Start with the safe checks: plug it straight into a wall outlet (no extension cord), check the breaker or GFCI, swap the remote batteries, and let it cool before using the manual's reset if it shut off. Anything inside the unit is for a qualified service person, so we'll never ask you to open it. See electric fireplace won't turn on.

Dallas-Fort Worth fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Electric fireplace won't turn on: No power, no heat, or it shut itself off. The safe checks manufacturers list, in order.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.
• Need a replacement part? Send us your model and serial, and a tech matches the exact gas, propane or electric fireplace part.

Common questions

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