Fireplace help for Nashville-area homes

Last updated November 4, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in Middle Tennessee

• Spire (Nashville area, billed as Piedmont during the changeover): 800-752-7504, or 911. Spire says Nashville-area customers can keep calling 800-752-7504 for natural gas emergencies, or 911. Leave the area first and call from somewhere safe.
• Atmos Energy (Franklin, Murfreesboro, Nolensville): 866-322-8667, or 911. Atmos Energy says to leave the area, then call 911 and its toll-free emergency line from a safe distance. It sends a trained technician to investigate at no cost.

Not sure which company serves you? Use the emergency number printed on your gas bill. If your gas comes from a tank, see the propane section below.

How Fireplace Helpline works in Middle Tennessee

We're a video service, not a local shop, and we don't have an office in Middle Tennessee. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Mostly electric heat, gas fireplaces still common

60% of Tennessee homes heat mainly with electricity, 35% with natural gas and 3% with propane (EIA, 2020). So around Nashville a gas fireplace or log set often sits in a house with a heat pump and only runs on the colder nights, which is when a pilot that's been off since spring tends to give trouble. Down I-24 and I-75, see metro Atlanta.

Piedmont became Spire, but the number didn't change

On March 31, 2026, the natural gas provider for Nashville and the surrounding region changed from Piedmont Natural Gas to Spire. Spire says Piedmont keeps handling bills, account numbers and payments on its behalf until the changeover is complete in 2027, so your bill may still say Piedmont, and 800-752-7504 is still the number for gas emergencies (or 911). Service technicians now drive Spire-branded trucks.

Franklin and Murfreesboro are on Atmos

The metro is split between gas companies. Atmos Energy's Tennessee tariff lists Franklin, Murfreesboro, Nolensville and nearby parts of Rutherford and Williamson counties as one of its service areas, so homes there call Atmos, not Spire, about a leak. Either way, get out of the house first, then call from a safe place.

Propane fireplace in Middle Tennessee?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Tennessee, 3% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Electric fireplaces in Middle Tennessee homes

Tennessee leans electric for heat, and a lot of Nashville-area homes, from Gulch and Germantown condos to new builds out in Gallatin and Murfreesboro, have an electric fireplace or a media-wall insert. We help with those by video too. A tech goes through the safe checks with you: plugged straight into a working wall outlet (no extension cord or power strip), the breaker or GFCI not tripped, fresh remote batteries, and the maker's reset after a cool-down if the overheat switch shut it off. We'll never ask you to open the unit or touch wiring. See electric fireplace not working.

Nashville fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Electric fireplace won't turn on: No power, no heat, or it shut itself off. The safe checks manufacturers list, in order.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.
• Need a replacement part? Send us your model and serial, and a tech matches the exact gas, propane or electric fireplace part.

Common questions

← All cities · All troubleshooting guides