Fireplace help for metro Atlanta homeowners

Last updated October 26, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in metro Atlanta

• Atlanta Gas Light: 877-427-4321, or 911. Atlanta Gas Light says to leave the area immediately without using anything that could spark, then call 911 or its 24-hour emergency number once you're in a safe place, and stay away until it or emergency personnel say it's safe to return.

Your monthly gas bill probably comes from a gas marketer, not Atlanta Gas Light. For a leak, call Atlanta Gas Light or 911. If a different gas utility's emergency number is printed on your bill, use that one.

How Fireplace Helpline works in metro Atlanta

We're a video service, not a local shop, and we don't have an office in metro Atlanta. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Gas and electric, almost even

47% of Georgia homes heat mainly with natural gas and 46% with electricity (EIA, 2020). So around Atlanta you'll find gas fireplaces in homes with a heat pump, and electric fireplaces in homes with a gas furnace.

Your marketer bills you; Atlanta Gas Light handles leaks

Georgia's natural gas market is deregulated. You buy gas from a marketer you choose, and the Georgia Public Service Commission says to call your marketer about billing and account questions. Atlanta Gas Light still owns and maintains the pipes and answers gas emergencies 24 hours a day. So if you smell gas near your fireplace, don't call the company on your bill: get out, then call Atlanta Gas Light or 911.

Keep direct-vent caps clear

Atlanta Gas Light says to keep natural gas vents unobstructed and free of debris, and to keep sidewall vents clear of snow, ice, debris and vegetation: blocked vents can shut equipment down or let carbon monoxide-containing exhaust into the home. Many direct-vent gas fireplaces vent through a sidewall cap, so check that shrubs, leaves or a rare ice storm haven't covered yours.

Propane fireplace in metro Atlanta?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Georgia, 5% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Electric fireplaces in metro Atlanta

Georgia homes split almost evenly between electric and gas heat (EIA, 2020), and plenty of Atlanta-area homes have an electric fireplace or insert in a bonus room or basement with no gas line. We help with those by video too. The safe checks come first: plugged straight into a wall outlet, breaker or GFCI not tripped, the unit's own power switch on, fresh remote batteries, then the manual's reset after a cool-down if it shut itself off. We'll never ask you to open the unit or touch wiring. See electric fireplace not working.

Atlanta fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Electric fireplace won't turn on: No power, no heat, or it shut itself off. The safe checks manufacturers list, in order.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.
• Need a replacement part? Send us your model and serial, and a tech matches the exact gas, propane or electric fireplace part.

Common questions

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