Gas fireplace help for Seattle-area homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the Seattle area

• Puget Sound Energy (PSE): 1-888-225-5773, or 911. PSE says to leave the area immediately and, once you're at a safe distance, call it or 911. Don't use anything that could make a spark.

If your gas bill comes from a different company, use the emergency number on your bill.

How Fireplace Helpline works in the Seattle area

We're a video service, not a local shop, and we don't have an office in the Seattle area. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Electric-heat country

55% of Washington homes heat mainly with electricity and 37% with natural gas (EIA, 2020). So in many Seattle-area homes the fireplace is the only big gas appliance, and the one you notice first when something's off.

PSE's pipes stop at the meter

PSE says it owns the natural gas lines up to your meter, and everything after that belongs to you. That includes buried piping to a detached shop, a hot tub or another building. PSE says buried piping that isn't maintained may leak or corrode.

Propane fireplace in the Seattle area?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. EIA doesn't publish a reliable propane share for Washington State.

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Seattle fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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