Gas fireplace help for Salt Lake-area homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the Salt Lake area

• Enbridge Gas Utah, Idaho & Wyoming: 800-767-1689, or 911. Enbridge Gas says to call 911 and its emergency line from a safe place, and that a gas leak can't be reported online.

If your gas bill comes from a different company, use the emergency number on your bill.

How Fireplace Helpline works in the Salt Lake area

We're a video service, not a local shop, and we don't have an office in the Salt Lake area. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

The most gas-heated state

86% of Utah homes heat mainly with natural gas, the highest share of any state in EIA's 2020 survey.

Keep the meter and the vent clear

Enbridge Gas asks customers to clear debris, snow and ice off their gas meter and appliance exhaust vents. On a direct-vent fireplace, that's the vent cap on the outside wall or roof. A blocked or iced-over vent cap is one of the causes manufacturers list for a pilot that won't stay lit.

Propane fireplace in the Salt Lake area?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. EIA doesn't publish a reliable propane share for Utah, but cabins and homes beyond the gas mains often run on it.

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Salt Lake City fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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