Gas fireplace help for Pittsburgh-area homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the Pittsburgh area

• Peoples: 1-800-400-4271, or 911. Peoples says to leave the home or area right away, warn others to stay out, and call 911 and its 24-hour emergency hotline.
• Columbia Gas of Pennsylvania: 1-888-460-4332, or 911. Columbia Gas of Pennsylvania says to go outside and, from a safe location away from the building, call 911 and its emergency number.

Use the gas company named on your bill.

How Fireplace Helpline works in the Pittsburgh area

We're a video service, not a local shop, and we don't have an office in the Pittsburgh area. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Pennsylvania's largest gas utility is here

Peoples says it's the largest natural gas distribution company in Pennsylvania, serving about 740,000 customers in western Pennsylvania and Kentucky. Statewide, 52% of homes heat mainly with natural gas, 13% with fuel oil and 6% with propane (EIA, 2020).

Signs of a leak outside

Peoples tells customers to call its emergency number if they see a line of brown, dry grass in an otherwise moist area, which can mean a leak underground. It also asks you to keep the area around the gas meter clear and to check outdoor appliance exhausts year-round, including your fireplace's vent cap.

Propane fireplace in the Pittsburgh area?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Pennsylvania, 6% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Pittsburgh fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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