Gas fireplace help for Philadelphia-area homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the Philadelphia area

• PGW, Philadelphia Gas Works: 215-235-1212, or 911. PGW says to leave the area immediately and call this 24-hour line from a safe location. It also says not to try to find the leak or shut off any gas valves or appliances yourself.
• PECO (Bucks, Chester, Delaware and Montgomery counties): 800-841-4141, or 911. PECO says to leave and go at least 100 feet away before calling. PECO's gas safety brochure covers its gas customers in Bucks, Chester, Delaware, Montgomery and part of Lancaster counties.

Use the gas company named on your bill.

How Fireplace Helpline works in the Philadelphia area

We're a video service, not a local shop, and we don't have an office in the Philadelphia area. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Gas, oil and propane

52% of Pennsylvania homes heat mainly with natural gas, 13% with fuel oil and 6% with propane (EIA, 2020). In the suburbs especially, it's worth confirming which fuel your fireplace actually burns before you call anyone.

PGW's sirens are tests, not your fireplace

PGW tests alarms at its Port Richmond and Passyunk plants. The community evacuation siren is tested at noon on the first Friday of every month, and the in-plant alarms at noon on Thursdays. PGW publishes what each one sounds like on its emergencies page.

PECO suggests a methane detector

PECO recommends a certified methane (natural gas) detector near ceilings and gas appliances, and points out that a methane detector is not the same thing as a carbon monoxide alarm. A home with a gas fireplace benefits from both.

Propane fireplace in the Philadelphia area?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Pennsylvania, 6% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Philadelphia fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

← All cities · All troubleshooting guides