Fireplace help for Orlando-area homes

Last updated October 30, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in Central Florida

• Peoples Gas: 877-832-6747, or 911. Peoples Gas says that if you suspect a natural gas leak, leave the area and call 911, then call its 24/7 line.

Some Central Florida homes get gas from a different provider. If your bill shows another company, use the emergency number on your bill. If your gas comes from a tank, see the propane section below.

How Fireplace Helpline works in Central Florida

We're a video service, not a local shop, and we don't have an office in Central Florida. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Gas here is mostly for the look

66% of Florida homes heat mainly with electricity and only 5% with natural gas (EIA, 2020). Around Orlando a gas fireplace or log set rarely heats the house; it sits off most of the year, so a pilot that won't light or a remote with dead batteries is the usual first-cool-night problem. Over on the Gulf side, see Tampa Bay.

Peoples Gas across four counties

Peoples Gas's tariff lists Orlando (home to one of its local operations centers), Winter Park, Maitland, Apopka and Winter Garden in Orange County; Kissimmee, St. Cloud, Celebration and Poinciana in Osceola; Altamonte Springs, Casselberry, Longwood, Oviedo and Winter Springs in Seminole; and Clermont and Mount Dora in Lake County. If your town isn't on that list, check your bill for the company that delivers your gas.

After a hurricane

Peoples Gas says to leave your natural gas meter on during a storm to keep pressure in your home's piping, which can help keep floodwater out of the lines, and that most gas appliances have safety valves that shut the gas off if the pilot goes out. It says anything that may have been flooded or damaged should be inspected by a qualified plumber or appliance-service contractor before you run it. If your fireplace wasn't flooded and the pilot simply went out, a tech can walk you through relighting it by video.

Propane fireplace in Central Florida?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside.

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Electric fireplaces around Orlando

Plenty of Central Florida fireplaces are electric: a media-wall unit in a new Kissimmee or Clermont build, or an insert in a Winter Park living room, switched on mostly for the flame effect. We help with those by video too. A tech goes through the safe checks with you: plugged straight into a working wall outlet (no power strip or extension cord), the breaker or GFCI not tripped, fresh remote batteries, and the maker's reset after a cool-down if it shut itself off. After a summer storm or power outage, check the breaker before deciding the unit is broken. We'll never ask you to open the unit or touch wiring. See electric fireplace won't turn on.

Orlando fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Electric fireplace won't turn on: No power, no heat, or it shut itself off. The safe checks manufacturers list, in order.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.
• Need a replacement part? Send us your model and serial, and a tech matches the exact gas, propane or electric fireplace part.

Common questions

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