Gas fireplace help for Omaha homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in Omaha

• Metropolitan Utilities District (M.U.D.): 402-554-7777, or 911. M.U.D. says not to look for the leak: leave right away, then call its 24/7 emergency hotline from a safe place. The same hotline handles gas leaks, damaged gas lines and water main breaks. For carbon monoxide symptoms, call 911.

If your gas bill comes from a different company, use the emergency number on your bill.

How Fireplace Helpline works in Omaha

We're a video service, not a local shop, and we don't have an office in Omaha. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Gas-heated Nebraska

69% of Nebraska homes heat mainly with natural gas and 24% with electricity (EIA, 2020).

When the power goes out

M.U.D. notes that losing electric power doesn't cut off your gas supply, though spark-ignition gas stoves won't work without power, and appliances may need to be cycled once power returns. Some electronic-ignition fireplaces have a battery backup; your owner's manual says whether yours does. M.U.D. also suggests knowing where each gas appliance's own shut-off valve is.

Propane fireplace in Omaha?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. EIA doesn't publish a reliable propane share for Nebraska, but homes beyond the gas mains often use it.

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Omaha fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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