Gas fireplace help for Twin Cities homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the Twin Cities

• CenterPoint Energy (Minnesota): 612-372-5050 or 800-296-9815, or 911. CenterPoint says to leave immediately, go to a safe location at least 350 feet from the building, and call 911 and its gas leak hotline: 612-372-5050 in the metro area or 800-296-9815.
• Xcel Energy (Minnesota gas customers): 800-895-2999, or 911. Xcel Energy's 24-hour gas emergency and dispatch line covers its gas customers in Minnesota. Call 911 first.

Use the gas company named on your bill. If you're on propane, call your propane supplier.

How Fireplace Helpline works in the Twin Cities

We're a video service, not a local shop, and we don't have an office in the Twin Cities. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

A real propane market

68% of Minnesota homes heat mainly with natural gas, and 15% with propane, one of the highest propane shares in the country (EIA, 2020). Propane fireplaces have their own common problem: an empty or low tank, which manufacturers list as a cause of a pilot that sparks but won't light.

Heating season runs October to April

Minnesota's Cold Weather Rule, a state law that protects households from natural gas and electric shut-offs, runs from October 1 to April 30 each year. That's a good guide to how long Twin Cities fireplaces stay in regular use.

Propane fireplace in the Twin Cities?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Minnesota, 15% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Minneapolis-St. Paul fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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