Gas fireplace help for Milwaukee-area homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the Milwaukee area

• We Energies: 800-261-5325, or 911. We Energies says to leave the area immediately and call this number for a gas odor or damaged gas line. For carbon monoxide, leave the building and call 911.

If your gas bill comes from a different company, use the emergency number on your bill.

How Fireplace Helpline works in the Milwaukee area

We're a video service, not a local shop, and we don't have an office in the Milwaukee area. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Gas first, but a lot of propane

71% of Wisconsin homes heat mainly with natural gas and 10% with propane (EIA, 2020), so about one home in ten is on a tank. We Energies says it serves about 1.1 million natural gas customers in Wisconsin.

Snow on the meter, old connectors

We Energies asks customers to keep gas meters free of debris, snow and ice, and warns that older brass appliance connectors may crack or break. It says to have a professional inspect gas appliances rather than moving them yourself, which matters for a fireplace insert that's been in place for decades.

Propane fireplace in the Milwaukee area?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Wisconsin, 10% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Milwaukee fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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