Fireplace help for South Florida homes

Last updated October 27, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in South Florida

• Peoples Gas: 877-832-6747, or 911. Peoples Gas says that if you suspect a leak, leave the area and call 911, then call its 24/7 line.
• Florida City Gas: 800-993-7546, or 911. Florida City Gas says to leave the area immediately on foot, call 911 from a safe location, then call it, and not to use lights, phones or anything that could create a spark.

Not sure which company delivers your gas? Use the emergency number on your gas bill. If your gas comes from a tank, see the propane section below.

How Fireplace Helpline works in South Florida

We're a video service, not a local shop, and we don't have an office in South Florida. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Electric heat, gas for the look

66% of Florida homes heat mainly with electricity and only 5% with natural gas (EIA, 2020). So a South Florida gas fireplace or log set usually isn't heating the house: it sits unused most of the year, and a pilot that won't light or a dead remote is the usual first-cool-night problem. A tech can walk you through your model's lighting steps on video.

Two gas utilities, street by street

Natural gas in the metro comes from two companies. Peoples Gas's tariff lists communities such as Fort Lauderdale, Pompano Beach, Coral Springs, Miami Beach, Aventura and North Miami, plus Jupiter and Palm Beach Gardens up north. Florida City Gas's tariff lists Hialeah, Coral Gables, Doral and Homestead, among others. Some cities, such as Hollywood and Miami Gardens, appear on both lists, so the company printed on your bill is the one to call.

Hurricane season: generators and CO alarms

Florida City Gas says to run portable generators outdoors only, at least 20 feet from doors and windows, and never indoors or while sleeping. It also says to put carbon monoxide detectors on every level of your home and within 10 feet of sleeping areas. That matters for a gas fireplace too: a gas fireplace that's rarely used should still have a working CO alarm nearby. If a storm damaged a gas line or your meter, leave and call your gas company or 911; don't relight the fireplace until it's been checked.

Propane fireplace in South Florida?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside.

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Electric fireplaces in South Florida

In South Florida the fireplace in the living room or bedroom is very often electric, a wall-mount or insert that runs the flame effect most nights and the heater only on the rare cold ones. We help with those by video too. The safe checks come first: the unit plugged straight into a working wall outlet (no extension cord or power strip), the breaker or GFCI not tripped, fresh remote batteries, then the maker's reset after a cool-down if it shut itself off. After a hurricane power outage, give it a minute once power is back and check the breaker before assuming it's broken. We'll never ask you to open the unit or touch wiring. See electric fireplace won't turn on.

Miami-Fort Lauderdale fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Electric fireplace won't turn on: No power, no heat, or it shut itself off. The safe checks manufacturers list, in order.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.
• Need a replacement part? Send us your model and serial, and a tech matches the exact gas, propane or electric fireplace part.

Common questions

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