Gas fireplace help for Long Island homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in Long Island

• National Grid (Long Island gas customers): 1-800-490-0045, or 911. National Grid says to go outside and call this number or 911 immediately if you smell gas anywhere. It also treats an abnormally high or low flame, or no gas in all your gas appliances, as a gas emergency.

How Fireplace Helpline works in Long Island

We're a video service, not a local shop, and we don't have an office in Long Island. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Gas and oil homes side by side

Across New York State, 61% of homes heat mainly with natural gas and 17% with fuel oil (EIA, 2020). On Long Island that means plenty of homes with a gas fireplace and an oil boiler, or a fireplace on a gas line added later. If your fireplace runs on propane instead, call your propane supplier, not the utility, about supply problems.

When it's a utility problem, not a fireplace problem

If none of your gas appliances work, or every flame in the house looks abnormally high or low, National Grid treats that as a gas emergency. Call them from outside rather than troubleshooting the fireplace.

Propane fireplace in Long Island?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In New York, 4% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Long Island fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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