Fireplace help for Las Vegas-area homes

Last updated November 3, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the Las Vegas Valley

• Southwest Gas: 877-860-6020, or 911. Southwest Gas says to leave the home or building immediately, tell others to evacuate and leave doors open, then from a safe place call 911 and its line, day or night, whether you're a customer or not.

If your gas bill shows a different company's emergency number, use the number on your bill. Homes on a propane tank, such as some outlying and mountain properties, should see the propane section below.

How Fireplace Helpline works in the Las Vegas Valley

We're a video service, not a local shop, and we don't have an office in the Las Vegas Valley. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

A gas-heated desert

68% of Nevada homes heat mainly with natural gas and 23% with electricity (EIA, 2020), so even in the desert a gas furnace and gas fireplace are the norm. A Las Vegas gas fireplace may sit off for six months, though, so a pilot that won't light or a remote with dead batteries is the usual first-cold-night problem. For the other big desert metro, see Phoenix.

Why valley fireplaces are gas

Clark County's building permit guide says wood-burning fireplaces are prohibited in new homes unless the fireplace meets federal EPA standards or the home is built above 4,000 feet. The county code covering this applies in the Las Vegas Valley and Boulder City. That's why most fireplaces in valley homes built in recent decades are gas, gas logs or electric, and why a pilot or ignition problem is far more common here than a chimney problem.

Have it serviced every year

Southwest Gas recommends having natural gas appliances serviced annually by a trained professional, as one of the best ways to prevent carbon monoxide problems, and treats any suspected CO exposure as an emergency: get into fresh air and call 911. A fireplace that has sat unused all summer is a good one to get checked before the first cold night.

Propane fireplace in the Las Vegas Valley?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. EIA doesn't publish a reliable propane share for Nevada.

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Electric fireplaces in Las Vegas Valley homes

Lots of Las Vegas-area homes, from Summerlin and Henderson tract houses to Strip-view condos, have an electric fireplace or a media-wall insert, often run for the flames with the heat off. We help with those by video too. A tech goes through the safe checks with you: plugged straight into a working wall outlet (no extension cord), the breaker or GFCI not tripped, fresh remote batteries, and the maker's reset after a cool-down if it shut itself off. We'll never ask you to open the unit or touch wiring. See electric fireplace not working.

Las Vegas fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Electric fireplace won't turn on: No power, no heat, or it shut itself off. The safe checks manufacturers list, in order.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.
• Need a replacement part? Send us your model and serial, and a tech matches the exact gas, propane or electric fireplace part.

Common questions

← All cities · All troubleshooting guides