Gas fireplace help for metro Detroit homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in metro Detroit

• DTE Energy: 800-947-5000, or 911. DTE says to leave immediately and go to an outside spot where you can no longer smell gas, call 911, then call DTE's gas leak line. DTE says the service is free, 24/7.
• Consumers Energy (parts of the metro area): 800-477-5050, or 911. Consumers Energy says to leave without using electronics, even your cell phone, call 911 first once you're safe, then call Consumers.

Both companies serve parts of metro Detroit. Use the one named on your gas bill.

How Fireplace Helpline works in metro Detroit

We're a video service, not a local shop, and we don't have an office in metro Detroit. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Among the most gas-heated states

77% of Michigan homes heat mainly with natural gas and another 9% with propane (EIA, 2020). Only a few states lean harder on gas.

Gas line work in the suburbs

Consumers Energy lists a project replacing more than 8 miles of natural gas pipeline in Royal Oak, Madison Heights, Clawson and Warren. If your gas service was interrupted for work like this, follow the utility's instructions for getting it back on before you troubleshoot the fireplace.

Propane fireplace in metro Detroit?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Michigan, 9% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Detroit fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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