Columbus and central Ohio
Gas fireplace help for Columbus-area homeowners
Central Ohio heats mostly with natural gas. If your fireplace won't light, show a tech by video today instead of waiting days for a visit.
Gas emergency numbers in the Columbus area
- Columbia Gas of Ohio: 1-800-344-4077, or 911. Columbia Gas of Ohio says to go outside, call 911 from a safe location away from the building, and then call its emergency number.
If your gas bill comes from a different company, use the emergency number on your bill.
How Fireplace Helpline works in the Columbus area
We're a video service, not a local shop, and we don't have an office in the Columbus area. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.
Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.
A gas state with a propane fringe
64% of Ohio homes heat mainly with natural gas and 7% with propane (EIA, 2020).
Columbia's rules: don't open windows, don't drive away
Columbia Gas of Ohio tells customers who smell gas not to open windows, not to use anything that could spark (including a phone, light switch or flashlight), and not to start the car or use the garage door to leave. Walk out, then call.
Propane fireplace in the Columbus area?
If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Ohio, 7% of homes heat mainly with propane (EIA, 2020).
Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.
Columbus fireplace not working? Start here
- Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
- Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
- Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
- Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
- Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
- Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.
Common questions
Do you have a fireplace technician in Columbus?
Our techs help by video, from anywhere. You show the tech your fireplace with your phone and they guide you by voice. If the job needs someone on site, we'll help you find a local pro.
Who do I call if I smell gas in Columbus?
Go outside first. From a safe location away from the building, call 911, then Columbia Gas of Ohio at 1-800-344-4077.
Sources
- U.S. Energy Information Administration, Residential Energy Consumption Survey 2020: main space-heating fuel by state
- Columbia Gas of Ohio: How to recognize a gas leak
- Propane Education & Research Council: Safety guide for propane users (run-outs, leak checks, snow and ice)
Utility numbers were checked on each utility's own website on October 22, 2026. Always use the emergency number on your own gas bill if it differs.