Gas fireplace help for Colorado Springs homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in Colorado Springs

• Colorado Springs Utilities: 719-448-4800, or 911. Colorado Springs Utilities says to leave the area immediately (don't stop to open a window) and call 911 or this number. Don't return until the area is declared safe.

Outside Colorado Springs Utilities' area, use the emergency number on your gas bill.

How Fireplace Helpline works in Colorado Springs

We're a video service, not a local shop, and we don't have an office in Colorado Springs. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Higher than Denver

The City of Colorado Springs lists its elevation as 6,035 feet, about 750 feet above Denver. Napoleon's manual, for example, says that above 4,500 feet a fireplace's input rating is reduced by 4% for each additional 1,000 feet unless local code says otherwise. If your flames look smaller than the showroom model, altitude setup may be why. That's an installer's job, not a homeowner adjustment.

Going away? Read this first

Colorado Springs Utilities suggests making sure gas appliances are off and pilot lights are out before you leave for vacation, and installing a natural gas alarm near gas appliances to catch leaks you might not smell. When you get back, follow your fireplace's lighting instructions to relight it.

Propane fireplace in Colorado Springs?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Colorado, 4% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Colorado Springs fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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