Gas fireplace help for Cleveland-area homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in Northeast Ohio

• Enbridge Gas Ohio: 1-877-542-2630, or 911. Enbridge Gas Ohio says to evacuate immediately, leaving doors and windows open behind you if you can do that safely without delay, then call its 24-hour line once you're away. If gas is burning, call 911 and don't try to put it out.

Ohio gas companies give different advice about windows. Follow the instructions from the company named on your bill. If that isn't Enbridge Gas Ohio, use the number on your bill.

How Fireplace Helpline works in Northeast Ohio

We're a video service, not a local shop, and we don't have an office in Northeast Ohio. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Mostly gas, some propane

64% of Ohio homes heat mainly with natural gas, 23% with electricity and 7% with propane (EIA, 2020).

A CO alarm won't catch a gas leak

Enbridge Gas Ohio points out that carbon monoxide alarms detect CO, not natural gas. With a gas fireplace, you want a working CO alarm for combustion problems and your nose (or a separate gas detector) for leaks.

Propane fireplace in Northeast Ohio?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Ohio, 7% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Cleveland fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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