Gas fireplace help for Greater Cincinnati homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in Greater Cincinnati

• Duke Energy (Ohio and Kentucky natural gas): 800-634-4300, or 911. Duke Energy says that if you suspect a gas leak, evacuate the area before calling.

If your gas bill comes from a different company, use the emergency number on your bill.

How Fireplace Helpline works in Greater Cincinnati

We're a video service, not a local shop, and we don't have an office in Greater Cincinnati. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

A river between two fuel mixes

64% of Ohio homes heat mainly with natural gas, but only 43% in Kentucky, where electricity leads at 49% (EIA, 2020).

Old brass gas connectors

Duke Energy, citing the U.S. Consumer Product Safety Commission, warns that some older uncoated brass flexible gas connectors can corrode or break and cause a serious leak. They haven't been made for more than 25 years, but many are still in use, so if a gas appliance is more than 20 years old Duke suggests having the connector checked by a qualified professional.

Propane fireplace in Greater Cincinnati?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. 7% of Ohio homes and 4% of Kentucky homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Cincinnati fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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