Gas fireplace help for Greater Boston homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in Greater Boston

• National Grid (Massachusetts): 1-800-233-5325, or 911. National Grid says to go outside and call this number or 911 immediately. It also counts an abnormally high or low flame, or no gas in all your appliances, as a gas emergency.
• Eversource (Eastern Massachusetts gas): 800-592-2000, or 911. Eversource says to move to a safe location and call 911 first, then report the leak to Eversource. Its Eastern Massachusetts gas safety notice lists this number.

Eversource's emergency page looks up the number by town, so if your bill shows a different number, use that one.

How Fireplace Helpline works in Greater Boston

We're a video service, not a local shop, and we don't have an office in Greater Boston. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

A big oil-heat state

53% of Massachusetts homes heat mainly with natural gas, but 24% still use fuel oil, one of the highest shares in the country (EIA, 2020). Many homes have a gas fireplace on a line added long after the original heating system.

Massachusetts CO alarm rules

The Boston Fire Department explains that under Massachusetts law a carbon monoxide alarm is required on every level of a home, including finished basements, and within 10 feet of every bedroom door. If you run a gas fireplace, test those alarms before the season starts. If one sounds, Boston Fire says to call 911.

Propane fireplace in Greater Boston?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Massachusetts, 3% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Boston fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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