Gas fireplace help for Treasure Valley homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the Treasure Valley

• Intermountain Gas Company: 800-548-3679, or 911. Intermountain Gas says to call from a safe location outside the building and away from the leak. If leaking gas ignites, don't try to put out the flames; keep people and animals away.

If your gas bill comes from a different company, use the emergency number on your bill.

How Fireplace Helpline works in the Treasure Valley

We're a video service, not a local shop, and we don't have an office in the Treasure Valley. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Gas across southern Idaho since 1955

Intermountain Gas says it connected its first five customers on December 31, 1955, and now serves more than 412,500 customers in 74 communities in southern Idaho. Statewide, 61% of homes heat mainly with natural gas and 6% with propane (EIA, 2020).

What counts as a gas emergency

Intermountain lists the rotten-egg odor, a hissing sound near a gas meter or pipeline, or a broken line as reasons to leave and call. Don't use a phone inside the building, flip switches, or start a vehicle nearby.

Propane fireplace in the Treasure Valley?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. In Idaho, 6% of homes heat mainly with propane (EIA, 2020).

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Boise fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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