Gas fireplace help for Baltimore-area homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in the Baltimore area

• BGE: 1-877-778-7798 or 1-800-685-0123, or 911. BGE says to leave the area immediately and call it from a safe place. Emergency gas calls are answered 24/7, and BGE says there's no charge to investigate a gas leak.

If your gas bill comes from a different company, use the emergency number on your bill.

How Fireplace Helpline works in the Baltimore area

We're a video service, not a local shop, and we don't have an office in the Baltimore area. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

Maryland's biggest gas utility

BGE says it's Maryland's largest natural gas and electric utility, with about 700,000 natural gas customers in central Maryland. Across the state, 49% of homes heat mainly with natural gas and 41% with electricity (EIA, 2020).

BGE fixes its side; the fireplace is yours

BGE explains that if a leak turns out to be on customer-owned equipment, such as piping and gas appliances after the meter, it may need to interrupt gas service to make the area safe, and the customer is responsible for the inspection and repairs. A gas fireplace counts as your equipment.

Propane fireplace in the Baltimore area?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. EIA doesn't publish a reliable propane share for Maryland, but some homes outside the gas network use it.

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Baltimore fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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