Gas fireplace help for Albuquerque homeowners

Last updated October 22, 2026 · Reviewed by the Fireplace Helpline tech team

Gas emergency numbers in Albuquerque

• New Mexico Gas Company: 1-888-664-2726, or 911. New Mexico Gas Company says not to try to find or stop a leak: get everyone away from the area or out of the building, then call its 24/7 hotline, 1-888-NM-GAS-CO, or 911.

If your gas bill comes from a different company, use the emergency number on your bill.

How Fireplace Helpline works in Albuquerque

We're a video service, not a local shop, and we don't have an office in Albuquerque. You book a call, point your phone at the fireplace, and a real fireplace tech guides you by voice. Many problems can be diagnosed, and often fixed, in one call. If yours needs hands-on work, tell us your ZIP code and we'll help you find a local pro.

Flat prices, shown before you book: Quick Fix $49 · Full Diagnostic $89 · Priority Fix $139.

A mile high, more or less

The City of Albuquerque lists its elevation as 5,312 feet. Napoleon's manual, for example, says that above 4,500 feet a fireplace's input rating is reduced by 4% for each additional 1,000 feet unless local code says otherwise. So a correctly set-up fireplace here can burn a little lower than its sea-level rating. Altitude setup is an installer's job.

Mostly natural gas

76% of New Mexico homes heat mainly with natural gas (EIA, 2020). New Mexico Gas Company recommends gas detectors in addition to smoke and carbon monoxide alarms, placed per each maker's instructions.

Propane fireplace in Albuquerque?

If your fireplace runs on propane (a tank or cylinders outside and a propane company that delivers, rather than a utility gas meter), the utility numbers above aren't your first call. Smell gas? Get out, then call your propane supplier, or 911, from outside. EIA doesn't publish a reliable propane share for New Mexico, but rural homes outside the gas network commonly use it.

Propane fireplaces have a few problems of their own: a low or empty tank, a fireplace that won't light after a refill, and a regulator buried in snow or ice. The propane industry's safety guide says that if your tank runs out, your propane supplier or a qualified pro should leak-check the system before the gas goes back on. Our guide covers the safe checks: propane fireplace won't light or stay lit.

Albuquerque fireplace not working? Start here

• Pilot won't light: Clicking but no flame, or no spark at all. The usual causes, in order.
• Pilot lights, then goes out: It lights, but won't stay lit. Usually the flame isn't heating the sensor enough.
• Pilot is lit, burner won't come on: The pilot's burning but the main flame never comes up.
• Propane fireplace won't light: Low tank, a recent run-out or refill, or a regulator under snow. Safe checks first.
• Remote not working: Batteries, switch position, then re-pairing. Steps from the manufacturers.
• Proflame 2 blinking red light: One, two or three red blinks on the control module. What each one means and what to do first.

Common questions

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