Paid video troubleshooting

Book a video call with a fireplace tech

One-way video: you show the tech your fireplace with your phone camera, and the tech talks you through it by voice. Tell us about the problem here, then pick a time and pay securely with Square.

Already booked? Join your call

1 Choose your call

Quick Fix 15 min $49Fast answer to one problem.Full Diagnostic up to 30 min $89Full walkthrough to find the cause and part.Priority Fix up to 30 min $139Next available tech, plus a parts quote from our team if you need parts.

2 About you & your fireplace

Full name * Email * Mobile phone * ZIP code * Fireplace brand * Model (optional)Usually on the rating plate behind the lower louver or control panel.

What's going on? *

Have photos or a short video? Email them to [email protected] with your name after you book.

I agree to the Terms and Privacy Policy, and understand video guidance is not a substitute for on-site service *

Already booked? Join your call

Next: pick a time and pay securely with Square. On the Square page, tap Add, then Next. Full payment is collected by Square when you book; card details never touch this site. To cancel or reschedule, email [email protected]. Cancel at least 24 hours ahead for a full refund (see Terms).

JavaScript is off. Book directly on Square: Quick Fix · Full Diagnostic · Priority Fix

How you'll join: no Zoom, FaceTime or app download. Right after you book, we'll email you a secure link to our own video call page and a 6-character join code from [email protected] (look for the email titled JOIN YOUR VIDEO CALL). At your appointment time, tap Join your call in the email, or go to fireplacehelpline.com/join and enter your code. Allow camera & microphone, and point your rear camera at the fireplace. The tech joins audio only, so the call stays focused on your equipment. You can send photos, files and messages in the call chat. We record the call's audio and a transcript (not video), and the tech may save still snapshots from your camera.